we try our best ship all packages within 48 hours of receipt of the order from our vancouver, washington warehouse location (excluding weekends and holidays). we ship via usps and all rates are calculated at checkout, so please enter your shipping address to determine shipping cost. please make sure that your order is shipping to a secure location, as once package has been delivered to the address provided we cannot be responsible for lost or stolen packages.
toi offers returns for items in new condition that are unworn, unwashed, and unused with tags attached. Returns must be received within 20 days of your receipt of shipment with the exception of sale items, which are final sale/no returns. we do not offer exchanges.
if you would like to return an item, please return the original item and add the “return reason” on the packing slip from your original shipment. for full refund please make sure to include a copy of your original packing slip and the return reason in the return shipment so that we may identify your order and refund you.
within 2-3 days of our receipt of your return, you will receive an email that your return was processed. your refund will be credited to the same card used to make the original purchase. refunds are for product only and do not include initial shipping cost.
for help or questions on a return please contact firstname.lastname@example.org anytime.
we do not currently offer exchanges. if you would like to exchange an item, please return the original item for a full refund and place a new order.